Your holiday contract
It is important to check carefully the written confirmation of your booking when you receive it, or if booking are late that all the details are exactly as you requested. Our responsibility is to provide you with the service you have booked as described in the itinerary and as confirmed to you. In parties of two or more people, the person who makes the tour booking by signing our booking form or otherwise contracting with us, accepts responsibility for making all payments to us for all members of the party. We will send all documents and other information to that person who will in turn be responsible for ensuring that the other members of the party are kept fully informed. If you are aged under 18 /on the date of departure/ and your parents of guardians are not travelling with you, they must write to us with their consent.
Once you have confirmed your booking the price of your tour is guaranteed and will not be subject to any surcharge.
Payment of the price of your tour is due:
a/ If you decide to book your tour program, we require you to pay 100 percent more than 3.5-4 months prior to departure.b/ Payment can be made by bank wire transfer. Bank details will be given to you in advance with our invoice.
If you have any special request that does not form part of the tour as described in the itinerary /for example, dietary requirements or room location/ please let us know. We will always try to meet such requests, but cannot guarantee to do so. In no circumstances will such requests, be accepted by us to form part of our contractual obligations and we will not have a liability if they are not met.
If you want to change any of the details of your booking after we have sent you confirmation we will do our best to help. You must confirm any change in writing to us. /We recommend that letters are sent by e-mail/. If we are able to make the change there will be a charge. If you wish to make any changes whole on tour /e.g. upgrading your accommodation and staying alone in a Ger in the tourist camp/ all requests are subject to availability and any extra fees must be paid.
Cancellation will be calculated as set out below and will be notified to you by mail or e-mail within a week of cancellation. When the cancellation letter is received by us prior to departure charges as per person:
More than 8 weeks – 15 percent only
Less than 8 weeks – 30% of the tour fare
Less than 6 days – 100% of the tour fare
If you have a complaint while you are on tour you must tell immediately your tour leader and guide, who will make every effort to resolve them. They will complete a report form with you giving details of your complaint and the action taken resolve it and you should keep a copy of this to keep. If after your tour, you will feel a complaint remains unresolved, you must tell Tour Mongolia about it in writing within 30 days. Complaints regarding any services not directly connected with Tour Mongolia, should be raised with the relevant supplier.
We accept full liability for the proper performance of our obligations under our agreement with you for the provision of your tour. If you suffer damage by our failure to perform or, our improper performance of our agreement with you for the provision of your tour we accept liability except in the following circumstances.
a/ If the failure or improper performances was due to the acts or omissions of the persons affected, or those of someone else not connected with the provision of your tour, and which were unforeseeable or unavoidable, or an event which either we or the supplier of the services in question could not have foreseen or avoided even with all the due care.
b/ If the failure or improper performances is your fault or the fault of any member of your party. We will not be liable for failure of performance or improper performance of the services and any injury, damage, death, loss, accident or delay of the transport, caused by force majeure. This means things beyond our control such us civil unrest, riot, government restriction, industrial dispute excluding our own employees, Act of god /such as natural disaster/, fire, disease or adverse weather conditions.
Before the commencement of the tour, you must arrange your own insurance with an insurer, with protection for the full duration of the tour, to cover personal injury, medical expanses, repatriation expenses, loss of baggage and the expenses associated with cancellation or curtailment of the tour. If you become ill during the tour, all hospital expenses, doctors’ fees and repatriation costs are your responsibility and we shall not be liable for any refund of the tour cost.